Shop rules

§1 Definitions

1. Online store – an online store located at www. StylishDoctor.com , for which the rights belong to the Seller.
2. Seller/Service Provider – PB Company limited liability company based in Kędzierzyn-Koźle at ul. Bolesława Śmiałego 2, 47-232 KĘDZIERZYN-KOŹLE, entered into the National Court Register by the District Court in Opole, VIII Economic Division of the National Court Register under the KRS number: 0001017884, NIP: 7492115941, REGON: 524405926.
3. User – a natural person with full legal capacity who uses the services of the online store.
4. Registration – the process of creating an account by the User through the registration form.
5. Service – an electronic service involving the sending and receiving of data via public teleinformatics systems at the individual request of the User, without the simultaneous physical presence of the parties.
6. Account – a part of the online store allocated to the User, through which they can perform specific actions within the online store.
7. Buyer – a natural person, legal person, or organizational unit without legal personality with full legal capacity who uses the online store.
8. Consumer – a natural person entering into an agreement not directly related to their business or professional activity.
9. Entrepreneur with Consumer Rights (EwCR) – a natural person entering into an agreement directly related to their business activity when the agreement does not have a professional character for them, particularly resulting from the subject of their business activity, made available based on the provisions on the Central Register and Information on Economic Activity.
10. Entrepreneur – a natural person, legal person, or organizational unit not being a legal person, which the law grants legal capacity, conducting business or professional activity on their own behalf and performing a legal act directly related to their business or professional activity.
11. Products – goods offered in the online store by the Seller.
12. Regulations – these regulations.

§2 General Provisions

1. This Regulation for using the www.StylishDoctor.com online store defines the conditions for providing electronic services by the Service Provider in accordance with the provisions of the Act of July 18, 2002, on the provision of electronic services. It includes the rules for using the online store, the scope of the Service Provider’s liability, the rules for complaint handling, and regulates issues related to the operation of the online store (conclusion of the agreement, deliveries, payments, complaints, returns).
2. The online store conducts the sale of Products via the Internet.
3. If the User does not accept the provisions of the Regulations, they should immediately cease using the online store.
4. Before concluding an agreement, the User is obliged to familiarize themselves with the Regulations.
5. Each User is obliged to comply with the provisions of the Regulations.
6. The Regulations are made available to the User free of charge through the online store in a form that allows them to acquire, reproduce, and record the content of the Regulations.
7. The User can contact the Seller at:
   • the registered office address at ul. Bolesława Śmiałego 2, 47-232 in Kędzierzyn-Kozle,
   • email address: store@StylishDoctor.com,
   • contact number: +48 515 777 337.

§3 Rules for Using the Online Store

1. The use of the online store is possible provided that the teleinformation system used by the User meets the following minimum technical requirements:
   • a computer or mobile device with internet access,
   • access to email,
   • an internet browser: Internet Explorer version 11 or newer, FireFox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1 or newer, with Cookies and JavaScript enabled.
2. Using the online store includes any action by the User leading to their acquaintance with the content contained in the online store.
3. The User is obliged, in particular, to:
   • not provide or transmit content prohibited by law, e.g., content promoting violence, slandering, or violating personal rights and other rights of third parties,
   • use the online store in a manner that does not disrupt its functioning, in particular by using specific software or devices, and refrain from actions such as sending or placing unsolicited commercial information (spam) within the online store,
   • use the online store in a manner that is not burdensome for other customers and the Seller,
   • use all content within the online store only for their own personal use,
   • use the online store in accordance with the laws of the Republic of Poland, the provisions of the Regulations, and the general principles of using the network.
4. The Seller reserves the right to temporarily suspend the operation of the online store, particularly due to the need for system repairs.
5. Information and photos placed in the online store may be protected by copyright. Copying and distributing them, using them for commercial purposes, or placing them on other websites without the Seller’s consent is strictly prohibited. All mentioned products and names are used solely for identification purposes and may be trademarks of their respective owners.
6. Using services provided electronically involves the risk of infecting the information system with unwanted software, including software whose sole purpose is to cause harm

§4 Services

1. Through the Online Store, the User has access to the following services:
   • making purchases using the Online Store (concluding a distance sales contract),
   • creating an Account allowing for saving order history and modifying data,
   • subscribing to the Newsletter service.
2. The Seller enables the use of services through the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
3. The purchase service is available for both individuals with an Account and without the need to create an Account.
4. The service of maintaining an Account in the Online Store is available after registration. Registration is done by completing and accepting the registration form provided in the Online Store. The agreement for the provision of the service consisting of maintaining an Account in the Online Store is concluded for an indefinite period from the day the User receives an email confirmation of the Account creation and is terminated upon the User’s request to delete the Account.
5. The Customer has the option to receive commercial information from the Seller in the form of messages sent to the email address provided by the Customer (Newsletter service). To do this, the Customer must provide their name and email address. The Customer can withdraw consent to receive commercial information within the Newsletter at any time. The agreement for the provision of the service of sending commercial information is concluded for an indefinite period from the day the User receives an email confirmation of Newsletter subscription and is terminated upon the User’s request to remove their email address from the subscription. The Customer can opt-out of the service by clicking on the button included in each email sent as part of this service. Detailed information about the Newsletter service is available in the Newsletter Service Regulations.

§5 Conclusion of a Sales Agreement

1. Through the sales agreement, the Seller undertakes to transfer ownership of the Products covered by the order to the Buyer and deliver them, while the Buyer undertakes to accept the ordered Products and pay the Seller the price.
2. The sales agreement is concluded in Polish, in accordance with the Regulations.
3. To make purchases, it is necessary to complete the purchase form. Providing personal data in the form is necessary to conclude and perform the sales agreement. To place an order, the Customer must select the Product in terms of type, color, and quantity. Each selected Product should be added to the cart using the appropriate button. After completing the entire order, proceed to the cart and continue the ordering process. In the following steps, the Buyer selects the delivery method and payment method. In the final stage, the Buyer is informed about the total value of the selected Products, delivery costs, and the order with an obligation to pay.
4. Acceptance of the Regulations and Privacy Policy by checking the appropriate box in the form is a condition for placing an order. Expressing consent to subscribe to the Newsletter service is voluntary.
5. Orders in the Online Store can be placed 7 days a week, 24 hours a day.
6. Each order placed by the Buyer is confirmed by email with information about its acceptance. The Sales Agreement is concluded upon the Buyer receiving an email confirmation of the order acceptance.
7. In case the provided data in the form is incomplete, and it is not possible to process the order, the Seller will contact the Buyer to complete this information.
8. From the date of crediting the funds to the Seller’s account for the order payment, the Seller starts processing the order, which takes from 1 to 5 business days. Order processing includes: order acceptance, order picking, order packaging, and handing it over for delivery. If the deadline for the last day falls on a non-business day, then the deadline ends with the next business day. After this period, the Seller ships the goods in accordance with the rules specified in 6 of the Regulations.
9. For products marked as “on order,” the delivery time is specified on the Product page.
10. In case of extraordinary circumstances preventing the order from being processed within the deadline indicated in point 8, the Seller will contact the Buyer. In such a case, the Buyer has the right to:
    • request the execution of the sales agreement, taking into account the delay, or
    • withdraw from the agreement and recover the amount paid. In this case, the money will be refunded to the Buyer immediately, no later than 7 days from the date of crediting the payment to the Seller’s account.
11. The Service Provider reserves the right to:
    • withdraw some Products from sale,
    • change prices and quantities of Products in the online store (price changes do not affect purchases made before the price change),
    • introduce new Products to the Online Store,
    • conduct promotional campaigns on individual Products.

§6 Deliveries

1. The Seller delivers Products within the territory of the Republic of Poland and beyond the country’s borders.
2. The cost of shipping is covered by the Buyer unless the total value of the order (excluding delivery costs) exceeds the amount of PLN 2500.00, in which case the Seller covers the delivery costs.
3. The delivery methods offered by the Seller are specified in the “Delivery” tab in the Online Store.
4. The Product ordered by the Buyer will be delivered to the address specified by the Buyer when placing the order or to the point selected by the Buyer for collection.
5. In case the Buyer does not collect the Products, the Seller will urge the Buyer to collect the Products and reimburse the return shipping costs and the costs of re-sending. After an ineffective deadline set by the Seller, the Seller will withdraw from the agreement and refund the Buyer the amount equivalent to the price of the ordered Products, reduced by the shipping costs (regardless of whether the order value was higher than PLN 2500.00) and the return shipping costs of the uncollected Products to the Se
6. In case the Buyer does not collect the Products, they are obliged to cover additional costs incurred by the Seller – the return shipping costs to the Seller and the costs of re-sending.
7. The Seller will include in the shipment, which is the subject of the delivery, a proof of purchase covering the delivered Products, or send the proof of purchase to the Buyer’s email address, according to the Buyer’s preferences.
8. The Buyer who wishes to receive a VAT invoice should declare this fact when placing an order by checking the appropriate box in the order form.

§7 Payment Conditions and Methods

1. The prices listed on the website are given in Polish zlotys and include VAT.
2. The prices listed on the website do not include shipping costs.
3. The price provided for the Product is binding at the time of placing the order by the Buyer.
4. The Seller provides the following payment methods:
   • payments via the TPay system,
   • BLIK payments,
   • Payment through the PayPal system,
   • payment by traditional bank transfer to the Seller’s bank account, indicating the order number in the title.
5. The Buyer is obliged to make the payment at the time of placing the order, and in the case of a traditional bank transfer or in the event of an unsuccessful payment, within a non-extendable period of 24 hours from the moment of placing the order. After this period, the Seller will urge the Buyer to pay for the order within the specified period, and after an unsuccessful expiration of this period, the Seller will withdraw from the agreement and cancel the placed order.

§8 Complaints

1. The Seller is responsible for the conformity of the Product with the contract in relation to Consumers and KPPUK based on the Consumer Rights Act of May 30, 2014.
2. The Seller’s liability under the warranty for non-consumer Buyers and KPUK is excluded.
3. The Seller is responsible for the lack of conformity of the Product with the contract existing at the time of its delivery and revealed within two years from that moment. It is presumed that the lack of conformity of the Product with the contract, which manifested itself before the expiry of two years from the delivery of the Product, existed at the time of its delivery, unless proven otherwise or if such presumption is inconsistent with the nature of the Product or the nature of the lack of conformity of the Product with the contract.
4. If the Product is not in conformity with the contract, the Consumer or KPPUK may demand its repair or exchange.
5. The Seller may exchange the Product when the Consumer or KPPUK requests repair, or the Seller may repair when the Consumer or KPPUK requests an exchange, if bringing the Product into conformity with the contract in the manner chosen by the Consumer or KPPUK is impossible or would require excessive costs for the Seller. If repair and exchange are impossible or would require excessive costs for the Seller, they may refuse to bring the goods into conformity with the contract.
6. The Seller carries out repairs or exchanges within a reasonable time from the moment when the Consumer or KPPUK informed them about the lack of conformity with the contract, and without undue inconvenience to the Consumer or KPPUK, taking into account the nature of the goods and the purpose for which the Consumer or KPPUK acquired it.
7. The costs of repair or exchange, including in particular the costs of postage, transport, labor, and materials, are borne by the Seller.
8. The Consumer or KPPUK is not obliged to pay for the ordinary use of the Product that has subsequently been exchanged.
9. If the Product is not in conformity with the contract, the Consumer or KPPUK may submit a declaration of a price reduction or withdrawal from the contract when:
   • The Seller refused to bring the Product into conformity with the contract by repair or exchange,
   • The Seller did not bring the Product into conformity with the contract by repair or exchange,
   • The lack of conformity of the Product with the contract still exists, although the Seller tried to bring the Product into conformity with the contract by repair or exchange;
   • The lack of conformity of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior repair or exchange,
   • It results from the Seller’s statement or circumstances that the Seller will not bring the Product into conformity with the contract in a reasonable time or without excessive inconvenience for the Consumer or KPPUK.
10. The reduced price must remain in proportion to the price resulting from the contract, in which the value of the non-conforming Product remains to the value of the conforming Product.
11. The Seller shall promptly refund the amounts due to the Consumer or KPPUK as a result of exercising the right to a price reduction, no later than within 14 days from the date of receiving the Consumer’s or KPPUK’s statement about the price reduction.
12. The Consumer or KPPUK cannot withdraw from the contract if the lack of conformity of the Product with the contract is insignificant.
13. If the lack of conformity with the contract concerns only some of the Products delivered under the contract, the Consumer or KPPUK may withdraw from the contract only with respect to those Products, as well as with respect to other Products acquired by the Consumer or KPPUK together with the non-conforming Products, if it cannot reasonably be expected that the Consumer or KPPUK would agree to keep only the Products in conformity with the contract.
14. In case of withdrawal from the contract, the Consumer or KPPUK immediately returns the Product to the Seller at the Seller’s expense.
15. The Seller refunds the price to the Consumer or KPPUK promptly, no later than within 14 days from the date of receiving the Product or proof of its return.
16. The Seller makes the refund using the same payment method that the Consumer or KPPUK used, unless the Consumer or KPPUK explicitly agreed to a different refund method that does not involve any costs for them.
17. Complaints about Products can be submitted on the complaint form, which is Attachment No. 2 to this Regulation, or on another template.
18. The Product subject to the complaint should be properly secured, packed along with the complaint form and proof of purchase (e.g., receipt, invoice, order confirmation printout, bank statement printout), and sent to the address: PB Company sp. z o.o., ul. Bolesława Śmiałego 2, 47-232 Kędzierzyn-Koźle. The Seller is obliged to consider the complaint within 14 days from its submission. In case of the ineffective expiration of this period, it is considered that the Consumer’s request has been deemed justified. To expedite the complaint procedure, it is recommended to deliver the complaint form (or another complaint statement) to the Seller along with the non-conforming Product and proof of purchase. The Seller bears the costs of delivering the complained Product and the costs of delivering the repaired or exchanged Product.

§9 Right of Withdrawal from the Agreement

1. The Consumer and the KPPUK who have concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring additional costs, except for the costs of returning the Product to the Seller.
2. The period specified in para. 1 is calculated from the day the Consumer or KPPUK takes possession of the item, as indicated by them to a third party or a person to whom the shipment was effectively delivered at the address of the Consumer or KPPUK. Sending the statement before the expiration of this period is sufficient to meet this deadline.
3. To withdraw from the contract, the Consumer or KPPUK may formulate the statement independently or use the template withdrawal statement, which is Attachment No. 1 to the Regulation.
4. The Seller uses the attachment containing the template withdrawal form referred to in art. 12 para. 1 point 9 of the Act of May 30, 2014, on consumer rights.
5. The statement of withdrawal from the contract along with the returned Product should be sent to the address: PB Company sp. z o.o., ul. Bolesława Śmiałego 2, 47-232 Kędzierzyn-Koź
6. The Consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the item.
7. The Seller shall refund the payments made by the Consumer or KPUUK within 14 days from the date of submitting the statement of withdrawal from the Agreement.
8. If the Consumer chose a method of delivering the Products other than the cheapest one offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer. In this case, the Seller refunds the costs of the cheapest delivery of the Products to the Consumer or KPPUK.
9. The Consumer or KPPUK who has withdrawn from the contract is obliged to return the Product no later than within 14 days from the day on which the withdrawal took place. Sending the Product before the expiration of this period is sufficient to meet the deadline.
10. The Seller makes the refund using the same payment method that the Consumer or KPPUK used, unless they agree to a different method of refund, with this method not incurring any costs for the Consumer or KPPUK.
11. The Seller may withhold the reimbursement of payments received from the Consumer or KPPUK until receiving the item back or providing proof of its return, depending on which event occurs first, unless the Seller has proposed to collect the item from the Consumer or KPPUK themselves.
12. The Seller does not accept returns sent with cash-on-delivery.

§10 Personal Data Protection

1. User’s personal data will be processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
2. Detailed information about (among other things) the personal data administrator, the purpose and legal basis for processing personal data, the transfer of personal data to third parties, information about the necessity of providing personal data, the storage period of personal data, and the rights related to the processing of personal data can be found in the Privacy Policy section.

§11 Service Provider’s Liability

1. The Service Provider is not liable for damages incurred by the User due to:
   • Incorrect or non-compliant use of the Internet Store by the User;
   • User’s hardware malfunctions;
   • Actions or omissions of Users.
2. In case there is suspicion of a potential password disclosure to third parties, the User undertakes to promptly change login details, including, in particular, the password, or contact the Service Provider for this purpose.
3. The User bears full responsibility for violating the law and causing damage through their actions in the Internet Store.
4. The User may file a complaint with the Seller regarding the use of free electronic services provided by the Service Provider. Complaints in this regard can be submitted electronically and sent to the email address: store@StylishDoctor.pl.
5. In the complaint notification, the User should include a description of the problem that is the subject of the complaint. The Service Provider promptly, but no later than within 14 days, considers complaints and provides the User with a response.

§12 Final Provisions

1. Matters not regulated in this Regulation are subject to the relevant provisions of applicable law.
2. This Regulation is effective from September 1, 2023.
3. The Seller reserves the right to amend the Regulation for valid reasons (e.g. changes in applicable laws, introduction of new functionalities, modification of IT systems). The Seller will inform Users of any changes to the Regulation by posting information about the change on the main page. Users with a User Account will be additionally notified by the Service Provider by sending information about the change in the Regulation to the email address provided by them in the registration form.
4. The amended Regulation comes into effect within 14 days from the date of publication on the Internet Store.
5. Archival versions of the Regulation are published in the Internet Store in the “Regulations” tab.
6. For orders placed and not fulfilled before the effective date of the new Regulation, the provisions of the Regulation in force at the time of placing the order apply. However, the Consumer may consider the previously applicable Regulation less favorable than the current one and may inform the Seller of the choice of the current Regulation as binding.
7. In the case of agreements concluded before the change in the Regulation, the Regulation in force on the day of concluding the Agreement applies.
8. The Consumer has the option of using the following extrajudicial methods of pursuing claims and considering complaints:
   • The option to submit a request for out-of-court resolution of consumer disputes based on the Act of September 23, 2016, on out-of-court resolution of consumer disputes.
   • Submission of a request for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection.
   • Contacting the City Consumer Ombudsman for assistance in protecting the interests and rights of Consumers. Consumer Rights Protection and Advocacy Organizations, such as the Association of Polish Consumers, also provide free assistance to Consumers in protecting their rights and interests.
9. Polish law is applicable to the resolution of any disputes arising under this Regulation.
10. Users who are Consumers have the option of using out-of-court complaint resolution and claims enforcement before the Permanent Consumer Arbitration Court at the relevant Provincial Inspectorate of Trade Inspection. Information on how to access this procedure and the dispute resolution procedures can be found at www.uokik.gov.pl, in the “Consumer dispute resolution” section. Consumers who are Users also have the option of using the EU’s online ODR platform, available at the following web address: ec.europa.eu/consumers/odr.